Refund and Return Policy
At Luxy Replica, we value your satisfaction and aim to provide you with the best shopping experience possible. We understand that there may be instances where you need to return or exchange a product, and we’re here to assist you through the process. Please read our Refund and Return Policy carefully to understand your rights and options.
1. Returns and Exchanges: We gladly accept returns and exchanges within 3 days of the delivery date. If you’re not entirely satisfied with your purchase, please reach out to our customer support team to initiate the return or exchange process.
2. Eligibility:
- Items must be in their original condition, unused, and with all original tags and packaging.
- Returns and exchanges are subject to approval and are at the discretion of Luxy Replica.
- Customized, personalized, and final sale items are not eligible for returns or exchanges, unless the product arrives damaged or defective.
3. How to Initiate a Return or Exchange:
- Contact our customer support team via Facebook, WhatsApp, or email to request a Return Merchandise Authorization (RMA) number.
- Pack the item securely in its original packaging, along with a copy of the RMA number and your order confirmation.
4. Return Shipping:
- Customers are responsible for the cost of return shipping.
- We recommend using a trackable shipping method to ensure your return reaches us.
5. Refunds:
- Once we receive and inspect the returned item, we will process your refund to the original payment method used.
- Refunds may take 3 business days to reflect in your account, depending on your financial institution’s processing time.
6. Exchanges:
- If you’re requesting an exchange, we will ship the replacement item once we receive and verify the returned item’s condition.
7. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us within 2 days of delivery.
- Provide us with photos and details of the issue, and we will work to resolve it promptly.
8. Contact Us: If you have any questions or need assistance with the return or exchange process, please don’t hesitate to contact our customer support team through Facebook, WhatsApp, or email.
We strive to ensure your shopping experience with us is exceptional. We appreciate your trust and look forward to serving you. Your satisfaction is our priority.
Last Updated: 07/18/2023
