Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

How long does it take for me to receive my order?

Delivered within 10-25 business days.

How do I create an account?

Click on the “Sign Up” button and follow the instructions to create an account.

How do I change my shipping address?

To change your shipping address, please contact our customer support team immediately. Address changes can only be made before the order is shipped.

How do I track the status of my order?

After your order is shipped, you will receive a tracking number via email and WhatsApp. Use this number to track your package.

Will you keep my credit card information on file?

No, we do not store credit card information. We use secure encryption to protect your payment details.

Do you charge sales tax?

No, we do not charge sales tax.

Do you ship to my country?

Yes, we ship internationally from China. If you have any specific shipping queries, please contact customer support.

Will my items come in one package?

The packaging depends on the weight of the items. If the total weight is less than 2 kg, the items will be sent in one package. For orders over 2 kg, items will be shipped separately.

If you need to swap an item

Returns and Exchanges

What is your returns policy?

We accept returns and exchanges within 3 days of delivery. Items must be in original condition, unused, and with all original tags and packaging.

I received the wrong item

Contact our customer support team within 2 days of delivery with photos and details of the issue. We will resolve it promptly.

My order arrived damaged

• Contact us within 2 days of delivery with photos and details of the damage. We will address the issue promptly.

Where should I mail my authorized return?

Please contact our customer support team to obtain a Return Merchandise Authorization (RMA) number and return address.

How do I receive customer support?

Our customer support team is available 24/7 via Facebook, WhatsApp, or email.

What do I do if I entered an incorrect shipping address?

• Contact our customer support team immediately. Address changes can only be made before the order is shipped.

Can I change or cancel an order after I’ve submitted it?

Orders can only be modified or canceled before they are shipped. Contact customer support as soon as possible.

Can I pre-order an item that is sold out?

We do not offer pre-orders for sold-out items. Please check back later or contact customer support for availability updates.