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FAQ’s

Frequently Asked Questions

1. Ordering Process

  • How do I place an order?
    • Browse our products, add desired items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.
  • Can I modify or cancel my order?
    • Please contact our customer support team immediately if you need to modify or cancel your order. Orders can only be modified or canceled before they are shipped.
  • Do you offer bulk discounts?
    • Yes, we offer discounts on bulk orders. Please contact our customer support for more information.

2. Shipping and Delivery

  • What are your shipping options?
    • We offer Standard Shipping, FedEx, DHL, and EMS. All options include tracking numbers.
  • How can I track my order?
    • After your order is shipped, you will receive a tracking number via email, which you can use to track your package.
  • Do you offer international shipping?
    • Yes, we ship internationally from China.
  • Shipping Information:
    • FREE Standard Shipping: Delivered within 10-25 business days.
    • Fast Shipping: Available at $35 for delivery within 5-12 business days.

3. Returns and Refunds

  • What is your return policy?
    • We accept returns and exchanges within 3 days of delivery. Items must be in original condition, unused, and with all original tags and packaging.
  • How do I request a refund?
    • Contact our customer support team to initiate a return or exchange. You will need a Return Merchandise Authorization (RMA) number.
  • Who covers return shipping costs?
    • Customers are responsible for return shipping costs. We recommend using a trackable shipping method.
  • How are refunds processed?
    • Once we receive and inspect the returned item, we will process your refund to the original payment method. Refunds may take up to 3 business days to reflect in your account.
  • What should I do if I receive a damaged or defective item?
    • Contact us within 2 days of delivery with photos and details of the issue. We will resolve it promptly.

4. Account Management

  • How do I create an account?
    • Click on the “Sign Up” button and follow the instructions to create an account.
  • How can I update my account information?
    • Log in to your account and navigate to the account settings to update your information.
  • Is my personal information secure?
    • Yes, we use advanced security measures to protect your personal information.

5. Product Information

  • Can I get more details about a product?
    • Yes, each product page includes detailed descriptions, and you can contact us for additional information.
  • Do you offer product customization?
    • We do not offer customization on replica items.
  • Are your products eco-friendly?
    • We strive to ensure our products are produced sustainably.

6. Technical Support

  • How can I get technical support?
    • Our customer support team is available 24/7 via Facebook, WhatsApp, or email.
  • What should I do if I encounter an issue with the website?
    • Contact our technical support team through our customer service channels.

7. Payments

  • What payment methods do you accept?
    • We accept payments via bank transfer or PayPal.
  • Is my payment information secure?
    • Yes, we use secure encryption to protect your payment information.

8. Contact Us

  • How can I contact your customer support team?
    • You can reach us via Facebook, WhatsApp, or email. Our support team is available 24/7.
  • What are your business hours?
    • Our customer service is available 24 hours a day, 7 days a week.

Additional Information

  • Do you offer discounts?
    • Yes, we offer various discounts throughout the year. Subscribe to our newsletter for updates on promotions.
Free Worldwide shipping

On all orders

Easy 30 days returns

30 days money back guarantee

International Warranty

Offered in the country of usage

100% Secure Checkout

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