Frequently Asked Questions
1. Ordering Process
- How do I place an order?
- Browse our products, add desired items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.
- Can I modify or cancel my order?
- Please contact our customer support team immediately if you need to modify or cancel your order. Orders can only be modified or canceled before they are shipped.
- Do you offer bulk discounts?
- Yes, we offer discounts on bulk orders. Please contact our customer support for more information.
2. Shipping and Delivery
- What are your shipping options?
- We offer Standard Shipping, FedEx, DHL, and EMS. All options include tracking numbers.
- How can I track my order?
- After your order is shipped, you will receive a tracking number via email, which you can use to track your package.
- Do you offer international shipping?
- Yes, we ship internationally from China.
- Shipping Information:
- FREE Standard Shipping: Delivered within 10-25 business days.
- Fast Shipping: Available at $35 for delivery within 5-12 business days.
3. Returns and Refunds
- What is your return policy?
- We accept returns and exchanges within 3 days of delivery. Items must be in original condition, unused, and with all original tags and packaging.
- How do I request a refund?
- Contact our customer support team to initiate a return or exchange. You will need a Return Merchandise Authorization (RMA) number.
- Who covers return shipping costs?
- Customers are responsible for return shipping costs. We recommend using a trackable shipping method.
- How are refunds processed?
- Once we receive and inspect the returned item, we will process your refund to the original payment method. Refunds may take up to 3 business days to reflect in your account.
- What should I do if I receive a damaged or defective item?
- Contact us within 2 days of delivery with photos and details of the issue. We will resolve it promptly.
4. Account Management
- How do I create an account?
- Click on the “Sign Up” button and follow the instructions to create an account.
- How can I update my account information?
- Log in to your account and navigate to the account settings to update your information.
- Is my personal information secure?
- Yes, we use advanced security measures to protect your personal information.
5. Product Information
- Can I get more details about a product?
- Yes, each product page includes detailed descriptions, and you can contact us for additional information.
- Do you offer product customization?
- We do not offer customization on replica items.
- Are your products eco-friendly?
- We strive to ensure our products are produced sustainably.
6. Technical Support
- How can I get technical support?
- Our customer support team is available 24/7 via Facebook, WhatsApp, or email.
- What should I do if I encounter an issue with the website?
- Contact our technical support team through our customer service channels.
7. Payments
- What payment methods do you accept?
- We accept payments via bank transfer or PayPal.
- Is my payment information secure?
- Yes, we use secure encryption to protect your payment information.
8. Contact Us
- How can I contact your customer support team?
- You can reach us via Facebook, WhatsApp, or email. Our support team is available 24/7.
- What are your business hours?
- Our customer service is available 24 hours a day, 7 days a week.
Additional Information
- Do you offer discounts?
- Yes, we offer various discounts throughout the year. Subscribe to our newsletter for updates on promotions.
